Nicolaie C. IT Specialist / Web Developer

Deliver SEO support across on-page, technical, off-page, and Local SEO for freelance, personal, and small business projects.
Audit websites using Ahrefs, Google Search Console, SERP analysis, and manual reviews to identify crawlability, content, UX, and visibility opportunities.
Research keywords, competitors, search intent, backlinks, and content gaps to build practical SEO roadmaps.
Optimise metadata, headings, internal links, local relevance signals, and page copy to support organic growth and lead generation.

Build and optimise websites for UK small businesses from client brief through to live launch using HTML, CSS, JavaScript, PHP, and MySQL.
Manage hosting, email, domain configuration, and ongoing site maintenance across multiple client projects.
Handle client communication, project scoping, content updates, and SEO-focused improvements to support visibility and lead generation.
Develop custom features including product listings, booking flows, quote forms, and CMS functionality for service-based and ecommerce-style websites.

Provide remote IT and logistics support across day-to-day operations, responding to hardware, software, and connectivity issues.
Maintain MySQL databases and technical documentation to support continuity, record keeping, and issue tracking.
Troubleshoot user and system issues remotely, documenting fixes clearly and escalating where needed.

Provide remote IT support across software, network, and day-to-day operational issues in a hybrid volunteer capacity.
Maintain spreadsheets, logs, and technical documentation to support asset tracking and internal administration.
Support hosting and Google Workspace administration, email handling, and translation of technical or legal documents.

Managed a high volume of customer queries each shift across licensing, payments, and complaints in a fast-paced remote service environment.
Resolved most enquiries within target timeframes while maintaining quality, accuracy, and professional customer care.
Used CRM and ticketing systems to log, track, and progress cases in line with KPIs and first-contact resolution standards.
Supported vulnerable customers with patience, clear communication, and accurate documentation.

Manage website hosting, SMTP email configuration, and LAMP stack administration to support business operations and site performance.
Provide IT support through ticketing and email channels, troubleshooting hardware, software, and connectivity issues.
Coordinate vehicle tracking and customer experience workflows, keeping records accurate and issues followed through.
Maintain digital presence across website and social channels, supporting updates, performance monitoring, and day-to-day communications.

Completed accurate, on-time deliveries for Aldi and Tesco, managing documentation and handling palletised, bulk and temperature-sensitive goods.

Managed yard and trailer movements, maintained accurate records and handled customer updates professionally.

Delivered freelance client work across data mining, web development support, manual testing, and regression testing tasks through Upwork.
Carried out website and mobile app testing, checking functionality, usability, content accuracy, and issue reproduction across core user journeys.
Documented defects clearly, retested fixes, and supported iterative improvements within agile delivery environments.
Built web scraping and data-validation scripts to extract, clean, and verify structured data for client tasks.
Supported clients with MySQL data handling, administration tasks, and practical improvements to digital workflows.

Supported schools with hardware, software, and network issues across desktops, peripherals, and day-to-day IT use.
Configured and troubleshot DNS, DHCP, VPN access, upgrades, security patches, and general diagnostics.
Provided practical technical support to keep users working and systems maintained reliably.

Monitored KPIs, improved workflows, trained staff, handled stakeholder enquiries, produced reports and supported health and safety compliance.